We are committed to total customer satisfaction, and compliance with regulatory bodies at all times, at maximum effectiveness and minimal cost by ensuring that all products and services fully meet or exceed customers' requirements and providing high level of personal.
The quality policy is based on 3 fundamental principles:
Ensuring that we fully identify and conform to the needs of our customers
Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them
Everyone understanding how to do their job and doing it right first time
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at management review.
The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.
Within this policy we are committed to operate within the disciplines and control of a quality management system conforming to the international standard ISO 9001:2008, planned and developed jointly with our other management functions.
We are all committed to operating continuously to this standard and we will maintain the necessary quality approvals consistent with our customer requirements.
Our company will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.
We shall ensure that all our personnel understand and fully implement our company's policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.